Refund policy

STANDARD FRAME DESIGNS
For eligible non-personalised goods bought online, you may withdraw without giving a reason within 14 days after you, or someone you nominate other than the carrier, receives the goods. If one order arrives in separate deliveries, the period starts when the last item is received. Printing a standard catalogue design after you order does not by itself remove this right.

HOW TO WITHDRAW AND RETURN
Send a clear withdrawal statement to support@ridepuresteez.com with your name, order number and the items concerned. You can also request a return or cancellation through your Shopify customer account. You may use this optional wording: “I withdraw from my contract for [items], ordered on [date] and received on [date].” Send eligible returned goods within 14 days after notifying us to Visera OÜ, Kaupmehe tn 6, 50104 Tartu, Estonia. For a change-of-mind withdrawal, you pay the direct cost of return postage.

REFUNDS
For an eligible withdrawal, we refund the goods price and the standard outbound delivery charge required by law. Any extra cost for a more expensive delivery method is not refundable under the withdrawal right. We use the original payment method and charge no refund fee. We refund within 14 days of your withdrawal notice, but may withhold payment where permitted until we receive the goods or evidence that they were sent back, whichever is earlier. You are responsible only for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

PERSONALISED AND BESPOKE GOODS
The change-of-mind withdrawal right does not apply to goods made to your individual specifications or clearly personalised, such as a name printed specifically for you or bespoke artwork commissioned to your requirements. This exception does not remove your rights concerning faulty, damaged, incorrect or misdescribed goods. Contact us promptly if you want to change or cancel a personalised order; we will check what remains possible.

FAULTY, DAMAGED OR INCORRECT GOODS
Contact support@ridepuresteez.com with your order number and a description of the issue. Photos can help us investigate, but do not replace your statutory rights. Contact us before sending a faulty, damaged or incorrect item back so we can arrange an appropriate remedy. EU consumers have at least two years of statutory protection against lack of conformity. Repair or replacement is free where legally required; price reduction or refund is available when the legal conditions are met. We do not impose a replacement where the law requires a refund.

CONTACT
Puresteez is operated by Visera OÜ, registry code 17430992. Registered office: Mõisniku tänav 15, 61714 Ülenurme, Estonia. Returns and correspondence: Kaupmehe tn 6, 50104 Tartu, Estonia. Email: support@ridepuresteez.com.